Chief Operating Officer (COO)

The Chief Operating Officer is responsible for ensuring the day-to-day program operations of the organization run smoothly.  The COO provides general direction and supervision to program staff of the organization.  Coordinates activities in accordance with established policies and procedures; in the absence of the CEO, acts in the CEO’s place. As a member of the Senior Management Team, the COO works closely with the CEO, the Senior Director of Fund Development, and the Business Manager to develop operating strategies to attain the goals of the strategic plan which includes an ambitious growth plan.  Although largely an internal position, it will also require an element of community relationship building.


Managing and Monitoring

  1. Works with program directors to monitor their work, ensuring each function stays on track to meet its goals, and each department understands its role in relation to the other departments and the mission.
  2. Responsible for the quality or programs delivered and that program directors adhere to the requirements of funding sources.
  3. Participate in and provide input for the development of program budgets with the Business Manager, Director of Development, and CEO
  4. Supervise, support, evaluate and provide development guidance and direction, for direct reports
  5. In conjunction with the CEO and program directors, ensure all Girls Inc programs are in compliance with all laws, regulations and licensing requirements e.g. those that govern children’s programs and mandated reporter.
  6. Work with Director of Grants and Evaluations to support an outcome measurement system for programs.
  7. Keep advised of the status of program budgets.

Human Relations

  1. Lead the organization’s teams responsible for the administration and implementation of Girls Inc.’s programs.
  2. Maintain a positive climate which attracts, keeps, and motivates a diverse staff of qualified people.
  3. Oversees all interpersonal relationships as they pertain to interactions with programs which  includes employees, volunteers, girls, parents/guardians.
  4. Lead and manage processes to recruit, hire, train, motivate staff, and release program staff when appropriate.
  5. Knowledgeable in current best practices and employment law.
  6. Contribute to the growth of diversity among the Girls Inc. membership by providing equal access to all aspects of Girls Inc.
  7. Adhere to confidentiality polices and conduct appropriate for a representative for all Girls Inc.


  1. Serves as “traffic manager” to oversee and coordinate activity in our spaces. 
  2. Knowledgeable in technical and mechanical systems to avoid disruptions in the event that facilities director or business manager is not available.
  3. Professionally represent Girls Inc. within the community, promoting its programs and enhancing all aspects of its public relations, participate in inter-agency collaborations and on board of director committees as requested by the CEO
  4. Responsible for updating and overseeing all safety and security procedures.
  1. Minimum of Bachelor’s Degree, Master’s preferred.
  2. At least five years’ experience in a senior management role and in supervision of a diverse work force of up to 50 employees.
  3. Understanding the foundation of the mission and how it is delivered through programs.
  4. Experience in serving as a positive change agent.
  5. Ability to analyze, organize, plan, delegate, communicate, and manage with multiple programs and staffs.
  6. Ability to think conceptually and creatively and communicate both written and orally.
  7. Organization skills with attention to detail and maintaining accurate records
  8. Flexibility in hours, including some evening and weekend assignments relating to program operations.

Desirable Skills and Qualities

  • Bilingual skills and multi-cultural experience are preferred.
  • Ability to work as a team player with Girls Inc. staff and community agencies
  • Ability to travel – mainly statewide, but some national travel may be required.
  • The willingness and ability to participate in learning opportunities as appropriate.
  • The willingness and ability to participate in agency-sponsored events, Annual Meetings, Awards Ceremonies, etc.
  • Ability to set high standards for programs, and through supervision and training support program staff in the delivery of quality programs for girls and young women.
  • Strong communication skills and the ability to connect with people individually and to interface with families, community organizations, businesses and workplaces in the Greater Worcester area.
Salary and Application Information: 


Please send resume by January 31, 2019 to Victoria Waterman,

Responsible to: 

Girls Inc. of Worcester recognizes that it is essential for the organization to include the values of diversity and inclusiveness as part of our strategy to achieve our vision and mission. We are committed to building a culturally diverse staff and strongly encourage applications from minority candidates.